Thank you for ordering our bags! we are responsible for the quality of all bags our customers ordered, please give a fair review for the bags you ordered, we supply our customers with high quality bags. We are very sorry for that the service for your order did not make you satisfied with the reason of the order qty and customize service. But we did told you our MOQ for the customize order, and you did know our moq for each color, you send us the order which was not meeting our MOQ, we agreed to try the order for you, but it needs mixing orders with other customers', so the lead time would be longer, we appreciate your understanding for the procedures of the bags production.... Any way, we appologize again for any inconveniences caused, and you did get refund while you did not send the bags back to us, and it was the agreement between us for a solution. We just hope to get a fair review for the bags we offered. Also hope we can do a win-win business together by a good communicat